Customer service > Frequently asked questions
Will I get what I ordered in my gourmet gift box?
All Gourmet gift boxes shown on our website have been included in good faith on the basis that the described goods will be available. We hold what we believe to be sufficient stock levels of all listed products and on the rare occasion that a product is unavailable will happily replace it with a similar item of the same value or greater.
How can I be sure that gourmet food items won't be nearing their useby-date?
We guarantee that every product inside our gourmet gift boxes has a current shelf life on arrival.
Can I place an order over the phone?
Absolutley! Once you have decided on your purchase simply phone our customer service team during business hours: [08] 9383 2233.
You’ll need the following information at hand to enable us to process your order;
- The name of the gift as it appears on our website.
- Your credit card number, expiry date and the 3 digit security code found on the signature panel on the back of your card. If you would prefer to pay by direct deposit we will provide you with our bank account details when you call.
- The recipient's name and delivery address. Please keep in mind that someone needs to be at the nominated address to sign for acceptance at the time of delivery.
- The personal message that you would like written inside the greeting card accompanying your gift.
Is it possible to order more than one gift box at a time?
Yes, for example: Click on "add to cart" which is located along side the photo of the gift. A green checkout symbol will immediately appear on the left-hand side of your screen, directly below the various shopping catagories. This symbol displays the number of items in your shopping cart along with their combined value. To organise delivery and payment click on the "checkout" button and follow the prompts.
How secure is my transaction when I order online?
When shopping at www.giftboxexpress.com.au all personal and credit card details are encrypted using industry standard Secure Sockets Layer technologies [SSL].
[SSL] encryption is a process by which software scrambles sensitive information while it is in transit over the Internet. This system is used by all legitimate shopping sites worldwide and is no different to using your credit card at a retail store, which communicates your personal details over a phone line to the bank.
What methods of payment are accepted?
When you are ready to finalise your order you can make payment by Visa, MasterCard or direct deposit into our bank account. For more detailed information please refer to the customer service section of our website.
Am I able to make changes to my order once it has been paid for?
Generally yes. To organise this please contact our office immediately by e-mail or by phone during working hours. Please note we are unable to make changes to orders that are with our courier for delivery.
How will I know that you have received my order?
Selecting any of the available payment types during the checkout procedure will automatically provide you with a printable confirmation of your order, and optionally, you can elect to have confirmation e-mailed to you.
What if I need to cancel my order?
If you need to cancel an order please contact our customer service team immediately by phone. Please note we are unable to cancel orders that have been prepared and are with our courier for delivery. All refunds are credited using the same method that was used for payment. Please allow up to 5 working days for your refund to be processed.
How do I organise a Tax Invoice for my purchase?
If you require an Australian Tax invoice for GST purposes, you can elect to have one e-mailed. In this case, please provide a name and e-mail address during stage 3 of the checkout process.
What do I do if my order arrives damaged?
Please be assured that your happiness is our number one priority. In the unlikely event that you receive a product that is damaged or faulty we will gladly organise a replacement. Damaged or faulty goods must be returned to us within 10 days of receipt. To organise a return please complete our returns form. Once we have received this form we will contact you by phone or email within 24 hours to organise the return of the damaged or faulty item, at our cost.
This page was last updated: 10 April 2007.
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